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SuperGold Community Guidelines

Purpose of the SuperGold social media accounts

SuperGold is a service of the Ministry of Social Development. We use social media channels to post information, service announcements and emergency information for New Zealanders.

We welcome your feedback and ask you to be respectful in your comments and your opinion of others' comments. Please stay on topic and do not upload content or post comments that are unrelated to the purpose of the SuperGold social media accounts as stated above.

Please do not use language or post content that:

  • is or appears to be spam or contains a virus
  • is racist, sexist or discriminatory
  • contains insults or put downs
  • is likely to be seen by others as offensive, inflammatory or provocative (including swearing and obscene or vulgar comments)
  • contains potentially harmful advice
  • is not accurate
  • violates the Terms of Use of the platform where it is being posted
  • breaks the law or encourages others to do so (this includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and breaching any court orders)


SuperGold and MSD don’t necessarily endorse any website or organisation which the social media accounts posts links to / reposts etc. SuperGold social media accounts liking, reacting to, engaging with or sharing information does not constitute an endorsement or recommendation, it is solely for the purpose of sharing information.

Private messages

You can contact us by Private Messages. We try to respond to all Private Messages within two working days.

Removing comments or banning users

Any comments or posts that breach the above terms will be removed. If a user violates this policy, that user may be temporarily or permanently blocked from posting in the future. SuperGold and MSD accepts no liability in any way connected to the use of, or access to, the SuperGold social media accounts.

Monitoring outside of business hours

This page is not monitored outside of business hours. If you need to contact us or any of our services, please use the contact information on the SuperGold website. You can find this information here.

Feedback / Complaints process

We are committed to delivering a high level of service and providing dependable advice.

If you think we are not meeting these standards, we would like to hear from you. Not only so we can put right your complaint, but also so we can improve our services for everyone.

In the first instance, you can contact us by Private Message. We try to respond to Private Messages within two working days.

For information on our formal complaint process, please visit: